Delivery & Returns

SHIPPING:

COD & ONLINE PRE-PAID
We offer shipping for all orders across India.
Currently, we do not provide international shipping.

ONLINE PRE-PAID ORDERS

• All the orders below INR 499/- must be PREPAID ORDERS ONLY. Including the shipping charges of INR 70/-.

PAY ON DELIVERY/ CASH ON DELIVERY/ONLINE PREPAID ORDERS

• Orders exceeding INR 499/- can be placed as COD/POD or Online Prepaid orders.

• A shipping fee of INR 70/- is applicable to orders below INR 699/-.

• FREE SHIPPING is provided for orders valued above INR 699/-.

• COD is available for a maximum order value of up to INR 1999/-. For orders exceeding INR 2000/-, only prepaid orders are accepted.

DELIVERY:

Standard Delivery

• Standard shipping is within 5-7 business days with variations based on the shipping address and pin code.

• You will receive a notification on your registered contact number and email once the order is shipped.

Our courier partners deliver from Monday to Saturday, excluding public holidays, with a delivery window from 10:00 AM to 6:00 PM.

Shipping durations differ based on the product, as indicated on respective product pages. Standard shipping typically takes 5-7 business days, If an order includes multiple products, the longest shipping time applies.

DELIVERY PROCEDURE & NOTIFICATIONS:

• A notification will be sent to the registered contact number and email address upon the order being shipped from our warehouse.

• Address changes are permitted if the order has not been shipped. Once the status is "Ready to Ship" with an AWB No, it will be processed at the provided address.

• It is mandatory to include an email address in each order for effective communication.

• Upon shipping, the customer will receive an SMS on their registered number and an email containing the order and tracking details.

• The company is not responsible for delays caused by natural disasters or unforeseeable events.

• We will aid in tracking parcels in case of issues arising from the delivery partner's side.

• Refrain from disclosing any OTP to the delivery partner until your order has been successfully delivered to you at your given shipping address.

NOTE: If a customer rejects three separate Cash on Delivery (COD) / Pay on Delivery (POD) orders, the system will automatically designate them for prepaid orders exclusively in the future.

For any further information on delivery or shipping details contact us at:
Email ID: reach.mishkcollection@gmail.com
Contact Us : +91 7975484995
Business Hours: Monday - Saturday 10:00AM – 6:00PM (IST)

RETURN & REFUNDS

The timeline to raise a return request is within 48 hours from the date of order delivery ONLY IN CASE OF DAMAGE PRODUCT. Kindly ensure that you have an unboxing video of the delivered package to facilitate a seamless return process.

(A) For PAY ON DELIVERY/CASH ON DELIVERY orders:

Replacement/Refund for the same product will be provided, depending on the selected return resolution.

Refunds cannot be transferred to any other payment method.

Once we receive your return order, we will send you an email to confirm the receipt of the parcel and proceed with your selected mode of resolution method.

(B) For ONLINE PRE-PAID ORDERS

• We will reimburse the original source account within 7-10 business days of upon receiving the items with original labels and tags, excluding the delivery fee.

• For orders paid with a card, the refund will be credited to the same card used during the order placement.

• For orders paid through UPI, the refund will be transferred to the same UPI source used during the order placement.

• Upon receiving your return, you will receive an email confirming the parcel's receipt, and we will proceed to process your refund.

Note: Refunds can only be processed to the original source of payment.

REPLACEMENT – CASH/PAY ON DELIVERY OR ONLINE PREPAID

We offer a replacement option regardless of your chosen payment method for the order.

All the replacement are subjected to stock availability.

Note: The replacement option is available for the products that are received by you as broken, damaged or any other product defect Only. The product image or unboxing video must be shared over email for validation.

If the product is out of stock, we will process a store credit for the raised replacement order request.

(C ) ONLINE RETURN

We provide a complimentary Return Pick-Up Service nationwide. The pickup option is accessible when you initiate your return request.

Each order has a single return option, meaning one order allows one return. The courier person will attempt reverse pick-up a maximum of 3 times.

If the customer is unable to hand over the return order to the courier partner within the specified attempts, they should choose the self-return option. For any issues related to the reverse pick-up, please contact us.